Refund Policy

Refunds

    1. General Refund Policy

    All courses, certifications, and diploma programs, are final and digital products so these are non-refundable.

    2. Exceptions for Medical Emergencies

    In the event of a medical emergency, we may consider a partial refund of 50% of the deposited fees, provided the following conditions are met:
    - The request is accompanied by verifiable medical documentation, including a doctor’s report and any relevant medical records.
    - The refund will only be applicable to the deposited fees; the initial booking amount and any amount less than ₹5,000 are non-refundable.

    3. Non-Refundable Amounts

    The booking amount and any payments less than ₹5,000 are strictly non-refundable.

    4. Refund Process

    If your refund request due to a medical emergency is approved, 50% of the deposited fees will be refunded to your original method of payment within 14 business days. All refund requests and documentation should be sent to info@counselunion.com.

    5. Documentation Requirements

    Requests for refunds due to medical emergencies must include:
    -A detailed explanation of the situation.
    -Official medical reports and documentation from a certified healthcare provider.

    Contact Us

    To request a refund, please send an email to info@counselunion.com in with the subject line: Request for Refund / Enrollment Cancellation within the Refund Window.

     

    Refund Policy for Crash Courses

    We strive to provide you with a seamless and valuable learning experience. Please review our refund policy carefully before purchasing:

    1. Eligibility for Refunds:
      Refunds are only applicable if you do not receive the EBook associated with the purchased crash course from our website.
    2. Non-Refundable Conditions:
      Beyond the situation outlined in point 1, refunds are not applicable under any circumstances.
    3. Product Information:
      The type of product you will receive after placing an order is clearly specified in the FAQ section of each crash course page. Please refer to this section for detailed information before making a purchase.
    4. Requesting a Refund:
      To request a refund under point 1, please email us at info@counselunion.com with the subject line "Refund Request" and include your order ID in the email.

    You can always contact us for any refund related questions at info@counselunion.com or call us at +91 8920485580 (Available 9:30AM - 6:30PM)

    We reserve the right to modify this refund policy at any time. Any changes will be posted on this page. Thank you for understanding our policy. We appreciate your trust and support in Counsel Union.